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Technical support Representative

Tel Aviv, Israel
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About Testim

Testim is a fast-growing, San Francisco and Israel based startup, that uses artificial intelligence to speed up the authoring, execution, and maintenance of automated tests. Testim learns from every execution, self-improving the stability of test cases, resulting in a test suite that doesn’t break on every code change.

Some of Testim’s customers include enterprises like Autodesk, JPMorgan, Wix, AppDirect, and JFrog. Testim is backed by a leading group of U.S. venture capital funds.

  

About the position

We are looking for a technical support representative to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers CI\CD processes, therefore provide quick and professional reply to allow fast and safe deployment. As a member of the team, you will engage in technical support Tier1 and Tier2 mainly by chat or video calls if needed.

You will bring customer feedback and ideas back into the company to help product tailor appropriate solutions. 

You will work closely with our R&D team and with Customer Success on customer related issues and tasks to ensure our customers are super happy!

 

Must be willing to work in shifts. 

Shifts: 07:30 AM - 03:30 PM, 03:30 PM - 11:30 AM, 11:30 AM - 07:30 AM Sunday - Thursday

08:00 AM - 04:00 PM Friday

Employee's work during the Night Shift may be performed from Employee's home, and

not from the Company offices.


 

 

Why you’ll love your job

You’ll have the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, provide our customers with professional technical support and interface. 

You’ll be part of an awesome team and a great product that increases our customers quality and automated processes.

 

Requirements and skills

Customer- centric - enjoys talking to customers (mainly developers and testers)

Highly motivated. Get things done

Self - starter - resourceful and creative in learning new domains but also a team player.

Excellent written and verbal communication skills in English.

Experience working with JavaScript and knowledgeable around web and mobile technologies (experience in Selenium preferred).

Willing to work 2 - day shifts and one night shift per week (at least).

 

  

Advantages

Familiar with test automation processes

Experiences in customer support 

 


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